Effective date: [Insert approved effective date]

These terms explain how Central Care Orthopedic & Rehab may communicate with you by text message, email, and telephone. Your selections determine which optional communications you agree to receive. Website use alone does not establish consent, and consent to care-related messages does not enroll you in marketing.

Care and administrative messages

Depending on your choices, messages may concern appointment scheduling and reminders, orthopedic or pain management care, physical therapy, treatment follow-up, test-result availability, billing, and office notices. We may use service providers acting on our behalf. Where separately authorized and used by our office, communications may include automated texts or calls using an automatic telephone dialing system or an artificial or prerecorded voice. Marketing requires its own selection below.

Medical limitations and emergencies

These channels are not monitored continuously and are not appropriate for emergencies. Call 911 or seek emergency care for an emergency. For urgent concerns, call the office. Delivery and response times are not guaranteed; if you need a response and have not received one, call us. A website inquiry does not by itself establish a provider-patient relationship, confirm an appointment, or provide a diagnosis. Treatment decisions and test results may require identity verification and a direct clinical discussion or another appropriate channel.

Privacy risks and alternatives

Ordinary texts, emails, and voicemail may not be encrypted and could be intercepted, misdirected, stored by providers, or seen or heard by others using your device, account, or voicemail. Even an appointment reminder may reveal a relationship with our practice. We limit sensitive content as appropriate and may direct you to call or use a safer method. You may request telephone, mail, or another available confidential communication method. Choosing electronic communication does not waive your privacy rights or our legal safeguards.

Your contact information

Provide only a telephone number or email account you control or are authorized to use, and promptly report changes, reassigned numbers, shared accounts, or unwanted messages. Tell us about confidential contact restrictions. Do not send detailed medical information, payment-card details, or identification documents through ordinary text, email, or website forms unless our office has arranged an appropriate method.

Message terms and withdrawing consent

Frequency charges and availability

Message frequency varies with your appointments, treatment, billing activity, and selected preferences. Message and data rates may apply under your carrier plan. Access depends on your device, carrier, and service availability. Carriers are not liable for delayed or undelivered messages. Our office cannot guarantee message delivery; this does not limit any rights or duties that cannot lawfully be limited.

Stopping messages and getting help

Reply STOP to a text to stop that messaging program. You may receive one nonpromotional confirmation. Reply HELP for assistance, or call 305-433-4969 or email info@centralcareortho.com. You can also revoke consent by telling our staff, calling, emailing, or using another reasonable method that clearly communicates your request. We honor requests as soon as practicable and within applicable legal deadlines. If your request is broad, we will apply it broadly as required; we will not require specific wording or a single exclusive opt-out method.

Email phone and ongoing care

Use the unsubscribe link in a promotional email or contact us to stop promotional emails or calls. You may withdraw any selected consent at any time without affecting your eligibility for treatment or purchases. Withdrawal applies prospectively and does not undo communications already sent. We will arrange another appropriate way to communicate about care and necessary notices. Stopping texts does not cancel an appointment, and appointment cancellations should be confirmed with the office.

Optional marketing

Only if you separately agree, we may send promotional information about our services, offers, or events through your selected channels. Marketing consent is not a condition of receiving treatment or purchasing goods or services. A marketing communication consent does not itself authorize the use or disclosure of protected health information for a purpose requiring a separate HIPAA authorization; we will obtain that authorization when required.

Mobile Information Privacy:

We do not sell, rent, share, or otherwise disclose mobile information, including mobile phone numbers and related personal information, to third parties or affiliates for marketing or promotional purposes.

Privacy representatives and changes

Our Website Privacy Policy describes website information practices, and our separate HIPAA Notice of Privacy Practices addresses protected health information. An authorized representative may make selections only within their lawful authority; communications involving minors or sensitive records may require additional review. We may update these terms and the effective date, but changes will not expand your consent without obtaining any required new consent.

Contact our office

Central Care Orthopedic & Rehab
6085 Bird Road, Suite 101, Miami, FL 33155
Telephone: 305-433-4969
Email: info@centralcareortho.com
Website: www.centralcareortho.com